Check Operations: Discount, Tip, Splitting

Check Operations: Discount, Tip, Splitting

Check operations cover the process between order entry and payment and are important functions that directly affect the guest experience. Operations such as discounts, tips, bill splitting and table transfers are tools that waiters use frequently on a daily basis.

Applying Discounts

Discounts are applied in two different ways. A percentage discount deducts a specific rate from the total check amount. For example, ten per cent or twenty per cent discount options can be defined as ready-made buttons. A fixed-amount discount deducts a specific sum from the check. When applying a discount, selecting a discount reason is mandatory. Ready-made reasons include customer complaint, promotion, staff meal and manager decision. For discounts above a certain amount, manager approval is required and the system automatically sends an approval request.

Discounts can also be applied on an item basis. Only the price of a specific item is discounted and the other items are unaffected. This method is particularly useful in refund or incorrect order situations.

Adding Tips

Adding a tip is done at the payment stage. When a guest leaves a cash tip, the waiter enters the amount into the system. When payment is made by credit card, the tip amount is added through the POS transaction. The system tracks tip amounts per waiter and generates a tip distribution report at the end of the shift.

Bill Splitting

Bill splitting allows multiple guests to share the check at the same table. Three different splitting methods are offered:

• Equal split: Divides the total amount equally among the number of guests.
• Item-based split: Allows each guest to pay for their own ordered items; the waiter drags the relevant items to different checks.
• Amount-based split: Allows each person to manually enter the amount they wish to pay.

Table Transfer

Table transfer is the operation of moving an open check to another table. When a guest changes tables, the waiter selects the source table and drags it to the target table. All items and notes on the check are transferred to the new table. The transfer operation is logged and the old table reverts to empty status.

Check Merging

Check merging is the consolidation of checks from different tables under a single check. This operation is used, for example, when a group seated at separate tables requests a single bill. All items are transferred to the selected target check and the source checks are automatically closed.