As CHEXTA YAZILIM TEKNOLOJİLERİ A.Ş. (the "Company"), we present below the warranty and refund conditions regarding the services we provide.

1. Scope of Service

Our company provides cloud-based software services (SaaS - Software as a Service) for the hospitality industry. Our services are provided entirely in a digital environment, and no physical product delivery is involved. Therefore, the refund terms differ from those of physical products.

2. 14-Day Unconditional Right of Return

Pursuant to Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, as of the date you purchased the service 14 (fourteen) days you can exercise your right of withdrawal without stating any reason and request a refund within. For refund requests made within this period, the full amount paid is refunded.

In order to exercise the right of withdrawal, the service must not yet have actually started being used, or its use must have remained at a limited level.

3. Refund Request Method

You can submit your refund request through the following methods:

• Email: Send your refund request along with your account information and payment details to [email protected]
• Through the platform: Create a refund request from the account settings section

Your refund request must include the following information:

• First name, last name and account information
• Purchase date and invoice number
• Refund reason (optional)

4. Refund Process

After your refund request is approved, the refund of the payment 7-14 business days is carried out within. The refund is transferred to your relevant account according to the payment method used (credit card, bank transfer, etc.). For payments made by credit card, please note that the refund period may be extended by the issuing bank.

5. Returns After 14 Days

Refund requests made after the 14-day withdrawal period has expired will not be accepted. After this period you may cancel your subscription; however, fees for the remaining period will not be refunded. Subscription cancellation takes effect at the end of the current billing period, and access to your services continues during this time.

6. Service Guarantee

Our company guarantees that the services it offers operate in accordance with the defined functions. Within the scope of the service warranty:

• The platform is offered with a target uptime of at least 99.5% per month
• Technical issues are resolved as quickly as possible according to their priority level
• Regular updates and improvements are provided as part of the subscription
• Customer support service is available during business hours

7. Account Cancellation

You can cancel your account at any time. During the cancellation process:

• A reasonable period is granted to export your data
• Cancellation takes effect at the end of the current billing period
• After cancellation, your data is retained within the legal retention periods and then securely deleted

8. Policy Changes

Our company reserves the right to update these Warranty and Refund Terms without prior notice. The updated terms are effective as of the date they are published on the platform. Users are notified of significant changes.

9. Contact

You can contact us for any questions about warranty and return processes:

• Email: [email protected]
• Company: CHEXTA YAZILIM TEKNOLOJİLERİ A.Ş.