POS Payment Collection

POS Payment Collection

POS payment collection is the process of collecting payment from the guest when closing a check. The system supports three basic payment methods: cash, credit card and room charge transfer. Multi-payment is also possible through combinations of these methods.

Cash Payment

When a cash payment is received, the waiter presses the payment button on the check screen and selects the cash option. The banknote amount received is entered and the system automatically calculates the change. The change information is displayed in large font on screen, preventing the waiter from making errors. When the cash payment is confirmed, the check is closed and the register balance is updated.

Credit Card Payment

For credit card payment, the waiter selects the card option and is directed to the POS terminal. The amount is automatically transferred to the POS terminal and the guest confirms the transaction by presenting their card. The POS approval code is recorded by the system and posted to the check. An instalment payment option is also available; the waiter selects the number of instalments and the monthly amount is displayed on screen. Contactless payment is also supported.

Room Charge Transfer

Room charge transfer is a method that allows hotel guests to post their restaurant expenses to their room folio. The waiter clicks the room charge option and enters the guest's room number and surname. The system verifies whether the guest has an active reservation. If verification is successful, the check amount is automatically added to the guest's folio. This operation is frequently used especially in all-inclusive or half-board accommodations.

Tip Processing

Tip processing is managed at the payment stage. For cash payments, the waiter enters the tip amount separately. For credit card payments, the tip is added through the POS transaction or taken as a separate transaction. The system tracks tips per waiter and shows them as a separate item in the shift report.

Multi-Payment

With multi-payment, a single check can be paid using multiple methods. For example, part of the total can be paid in cash and the remainder by credit card. The remaining balance is updated on screen at each payment step. The check is closed when all payment steps are completed.

When a check is closed, a receipt is automatically printed and a closing notification is sent to the kitchen. The table status is updated to dirty. All payment details are reflected in the shift report and the daily revenue report.