As CHEXTA YAZILIM TEKNOLOJİLERİ A.Ş. (the "Company"), we present below our policy regarding the delivery processes of the digital services we provide.

1. Service Delivery Method

All services offered by our company are provided in a digital environment as cloud-based software solutions (SaaS). No physical product delivery is involved. Access to the services is provided via an internet connection through a web browser or mobile application.

2. Delivery Time

Standard Accounts

Standard accounts for individuals and small-scale businesses, no later than after the payment transaction is confirmed 24 hours it is activated within. In most cases, account activation occurs instantly.

Enterprise Accounts

Delivery time for enterprise solutions and accounts requiring custom configuration 1-5 business days It may vary depending on custom configuration needs, data migration and integration work.

3. Account Activation

The account activation process includes the following steps:

• Filling out the registration form and completing the payment
• Confirmation of the email verification link
• Sending account information and access credentials by email
• Completing the first login and initial setup

If you encounter any issues during the activation process, our support team will be happy to assist you.

4. Setup and Integration

To ensure our services can be used effectively, the following setup and integration support is provided:

• Getting started guide: Step-by-step setup wizard on the platform
• Data migration: Data migration support from existing systems (in enterprise plans)
• API integration: Technical integration support with third-party systems
• Training: User training and documentation access
• Live support: One-on-one technical support during the setup process

5. Delivery Issues

If you experience any issues with account activation or service access, you can get support through the following channels:

• Email: [email protected]
• Live support: Live chat tool on the platform (during business hours)

Your support requests are reviewed and resolved as quickly as possible, in order of priority. Our average response time is 2 hours for urgent cases and 24 hours for standard requests.

6. Completion of Service

Delivery of our digital service is considered complete when the following conditions are met:

• Successful creation of the user account
• Delivering access credentials to the user
• Providing access to all features of the platform
• Completion of the initial setup (on enterprise plans)

7. Policy Updates

Our company reserves the right to update this Delivery Policy whenever it deems necessary. The changes take effect as of the date they are published on the platform. Users are notified in advance of significant changes that affect service delivery processes.