Management and Daily Reports

Management and Daily Reports

Management and daily reports constitute two fundamental report groups covering both the strategic and operational dimensions of a hotel business. When evaluated together, these reports provide a broad perspective from the hotel's daily operations to its long-term performance.

Management Reports

Among management reports, the most frequently used occupancy report shows room occupancy rates broken down by room type for a specific date range. Key performance indicators such as average daily rate and revenue per room are also included in this report. The revenue report lists in detail all revenues earned from all hotel departments. Accommodation revenue, food and beverage revenue, spa revenue, and other revenue items are reported separately. The expense report shows department-based expenditures, enabling profit-loss analysis.

The guest balance report shows the list of guests with open folios and their balance amounts. This report is particularly used for payment tracking before the check-out process. A warning mechanism is triggered for guests with high balances, notifying front office staff. The receivables report lists uncollected amounts after check-out by agency or company.

Daily Reports

Among daily reports, the check-in list contains details of guests expected to arrive that day. Guest name, reservation number, room type, arrival time, and special requests are included in this list. The check-out list shows the information and folio balances of guests checking out the same day. These two reports are printed at the start of the day and distributed to the front office team.

The cash report summarizes all cash and credit card transactions made during the day. Opening balance, collections, payments, and closing balance form the main components of the cash report. This report is referenced during shift-end cash closing and compared with the physical cash count.

The department report summarizes each department's daily performance. Sub-reports such as restaurant sales report, housekeeping room status report, and spa appointment and revenue report allow department managers to track their respective areas. All these reports can be automatically generated at the end of the day and sent to designated email addresses.

Comparative Management Reports

Comparative management reports show the selected period alongside the same period from the previous year, revealing growth or decline trends. These analyses are an indispensable resource in annual budget planning and target-setting processes.