Creating a New Reservation

Creating a new reservation in Chexta is done quickly and error-free through a structured form. When you click the New Reservation button in the Front Office module, the form that opens guides you step by step.

1. Guest Information

In the first step, enter the guest information. First name, last name and contact details are required fields. If the guest has previously stayed at your property, the system offers auto-complete suggestions as you start typing the name or surname. When you select an existing guest record, all information is automatically filled in. For a new guest, select the ID type (National ID, Passport or Driver's License), enter the ID number. Also add nationality, date of birth and address information. If multiple guests will be staying, you can enter additional guest information from the sub-section.

2. Stay Details

In the second step, set the stay details. Mark the check-in date and check-out date from the calendar picker. The number of nights is automatically calculated. Enter the number of adults and children. If there are children, specify their ages; this information is used in price calculation.

3. Room Selection

In the third step, make the room selection. The system lists available rooms based on the dates and number of persons you entered. You can select by room type and room number. The nightly price, total amount and room amenities are shown next to each room option. You can choose the room type and leave the specific room number assignment for the check-in moment, or assign a specific room number now.

4. Price Calculation

In the fourth step, the price calculation is reviewed. The nightly and total amounts are automatically calculated based on the selected rate plan. If necessary, you can make manual price adjustments; in this case, you are asked to enter an explanation in the adjustment reason field. Additional services (breakfast, transfer, spa package, etc.) can be added to the reservation at this stage.

Reservation Type

Set the reservation type. Walk-in is used for guests arriving at the property, Phone for guests making reservations by calling, Agency for guests coming through a travel agency and Company for guests under a corporate agreement. When an agency or company selection is made, the relevant special prices and commission rates are automatically applied.

Group Reservation

To create a group reservation, activate the Group Reservation option. Enter the group name and select multiple rooms. In group reservations, all rooms are linked under the same group code, enabling bulk check-in, consolidated billing and group-based reporting. Designate a lead guest as the group leader; communication and billing are conducted through this person.

Finally, enter the payment and guarantee information. If an advance payment was received, record the amount and payment method. If there is a credit card guarantee, securely store the card details. Click the Save Reservation button to complete the process. The system automatically assigns a reservation number and sends a confirmation message to the guest's email address.