KBS Settings

KBS Settings

KBS, the Identity Notification System, is a legal application in Turkey that requires accommodation facilities to report guest identity information to the General Directorate of Security electronically. The KBS settings in the hotel management system ensure that these notifications are carried out automatically and without errors.

KBS Account Information

In the KBS account information section, the facility code, username, and password assigned by the General Directorate of Security are entered. This information is required to connect to the KBS system and is defined once during initial setup. The connection test button allows verification that the system can successfully communicate with the KBS server. In case of changes to account information, updates are made from this section.

Automatic Notification Setting

The automatic notification setting enables the identity information of every guest whose check-in is completed to be automatically sent to the KBS system. When this feature is activated, staff do not need to make separate manual notifications. Automatic notifications can be configured to be sent instantly or in bulk at a specific time. With instant notification, the information is transmitted to the KBS system as soon as check-in is completed. With bulk notification, all records accumulated during the day are sent at the designated time in a single batch.

Notification History

Notification history contains a chronological list of all KBS notifications sent. Guest name, identity number, check-in date, notification time, and notification status are recorded for each notification. Successful notifications are marked with green and failed notifications with red. An error description appears next to failed notifications, and a resend button allows retry attempts.

Troubleshooting

The troubleshooting section lists common errors encountered in KBS integration and their solutions. Connection error occurs due to KBS server inaccessibility or internet connectivity issues. In this case, the internet connection should be checked and the KBS server status verified. Identity information error arises from incomplete or incorrectly entered guest identity data. The Turkish ID number must be eleven digits, and the passport number must be entered in a valid format.

Foreign Guests

For foreign guests, passport information, visa information, and entry border gate information are recorded in separate fields. The KBS system requires additional data fields for foreign guests, and these fields must be completed in full.

KBS Notification Statistics

KBS notification statistics show the total number of notifications made in a specific period, the success rate, and the average notification time. These statistics should be regularly reviewed to verify the system is operating properly and to detect potential issues early.