Check-out Process

The check-out process covers the financial closing and room handover process during the guest's departure from the property. Chexta manages this process with structured steps, eliminating the risk of missing payments or incorrect invoicing.

Starting Check-out

To start the check-out process, find the relevant reservation in the Front Office module and click Check-out from the right-click menu. Alternatively, you can also access today's check-out list from the Expected Departures card on the dashboard.

1. Folio Review

The first step is the folio review. The system automatically displays the guest's folio details on the screen. The folio lists the accommodation charge, additional services (minibar, restaurant, spa, etc.), taxes and any advance payments made. Carefully review each item. If there are missing or incorrect entries, you can make corrections. Last-minute additions such as minibar consumption can be included in the folio at this stage.

2. Balance Verification

The second step is balance verification. The system clearly shows the total debt, payments made and remaining balance. If the balance is zero, the guest can check out without making a payment. If there is a balance, payment must be collected. If the balance is negative, an overpayment has been made and a refund process should be initiated.

3. Payment Collection

The third step is the payment collection process. Chexta supports cash, credit card, debit card, wire transfer and multiple payment methods. When cash payment is received, the amount is entered and change is automatically calculated. For credit card payments, if there is POS device integration, the amount is automatically sent to the device. To make a split payment, use the Split Payment option; for example, part can be paid in cash and part by credit card. Each payment item is recorded separately.

4. Invoice Issuance

The fourth step is the invoice issuance process. After payment is completed, the invoice is generated. A standard invoice is issued for individual guests, and a company invoice for corporate guests. The invoice type can be selected as e-Invoice or e-Archive invoice. After the invoice information is verified, click the Create Invoice button. The invoice is automatically numbered and can be printed or sent by email.

Early and Late Check-out

In the case of early check-out, if the guest wants to leave before the planned departure date, the system automatically calculates the remaining nights. Whether charges will be applied for the remaining nights is determined according to the cancellation policy. In the case of late check-out, a half-day or full-day charge is automatically added to the folio for stays exceeding the check-out time. Late check-out pricing can be configured from the settings section.

When the check-out process is completed, the room status is automatically updated to Dirty and a cleaning notification is sent to the housekeeping team. All relevant cards and indicators on the Dashboard are updated immediately. The guest's stay history is added to their profile card and this information can be used as a reference during their next visit.