Check-in Process

The check-in process in Chexta is designed with a focus on speed and accuracy. An experienced receptionist can complete a standard check-in in fifteen seconds. The system skips unnecessary steps, only requests mandatory information and minimizes time through automation.

Starting Check-in

To start the check-in process, find the relevant reservation in the Front Office module and click Check-in from the right-click menu or press the Check-in button in the reservation details. Alternatively, you can also access today's check-in list from the Expected Arrivals card on the dashboard.

Identity Verification and KBS Notification

When the check-in screen opens, guest information is automatically retrieved from the reservation. The first step is to verify the identity information. For Turkish citizens, enter the National ID Number or scan the ID if an ID reader device is connected. For foreign guests, enter the passport number, country and visa information. When the identity information is entered, the system automatically creates a KBS (Identity Notification System) notification. The legally required notification to the General Directorate of Security is automatically sent in the background and the result is logged.

Room Assignment

Room assignment is the next step. If a room number was previously assigned in the reservation, that room is displayed. If no room assignment was made, available rooms are listed and you are asked to select an appropriate room. You can filter by floor, view or room amenities according to the guest's preferences.

Room Key Card Assignment

Room key card assignment is performed during check-in if your property uses an electronic lock system. Chexta works in integration with supported lock systems. Place a blank card in the card writer and click the Write Card button. The system automatically writes the check-in and check-out dates to the card. Multiple cards can be written; additional cards can be created according to the number of guests.

Group Check-in

The group check-in feature allows you to check in multiple rooms under the same group in a single operation. Open the group reservation and click the Bulk Check-in button. Guest information for all rooms is verified collectively, KBS notifications are sent in bulk and room key cards are written sequentially. This feature provides great time savings for tour groups and conference groups.

Early Check-in

When there is an early check-in request, the system detects that check-in is being done before the check-in time and, if applicable, the early check-in fee is automatically added to the folio. Early check-in pricing can be configured from the rate plan settings.

When check-in is completed, the room status is automatically updated to Occupied. A welcome message is sent to the guest's email address. The In-House Guests and Expected Arrivals cards on the Dashboard are updated immediately. The checked-in room is highlighted in green on the reception screen.