Restaurant-Hotel Integration

Restaurant-Hotel Integration

Restaurant-hotel integration unifies the guest experience by providing seamless data flow between the POS system and the hotel management system. Thanks to this integration, guests can post their restaurant expenses to their room account and pay all their expenses at once during check-out.

Folio Transfer

Folio transfer is the process of transferring the amount to the guest's hotel folio when closing a restaurant check. The waiter selects the room charge option at the payment stage. Then they enter the guest's room number and surname. The system communicates with the hotel management system in real time to verify whether the guest has an active stay. If verification is successful, the check amount, along with item details and VAT information, is added to the guest's folio.

Security Checks

Additional security checks are applied during room charge payment. It is checked whether the guest authorised restaurant charges at check-in. The board type is verified; when an all-inclusive guest's extra items are posted to the room account, items covered by the board package are processed separately. If a spending limit has been defined, the remaining limit is checked and the transaction is rejected if the limit is exceeded.

Single Invoice Management

Single invoice management ensures that all expenses made by the guest across all departments during their stay are consolidated on a single folio. Accommodation charges, restaurant expenses, bar bills, spa services and other departmental revenues all appear on the same folio. At check-out, the guest can close all these charges with a single payment transaction. If desired, separate invoices can also be issued by department.

Inter-Departmental Data Flow

Inter-departmental data flow operates bidirectionally. From the restaurant to the hotel, check amounts, item details and waiter information are transferred. From the hotel to the restaurant, guest information, room number, board type and special notes are shared. This way the waiter can serve knowing the guest's board coverage and inform the guest about items outside their coverage.

Group and Conference Management

Integration is particularly important in group and conference management. The meal plan determined by the organiser is automatically transferred to the restaurant system. Restaurant usage by group guests is tracked and posted collectively to the organiser's folio.

Reporting

On the reporting side, all revenues across the hotel are presented on a consolidated departmental basis. Cross-analyses are produced such as the ratio of restaurant revenue to total hotel revenue, average restaurant spending per room and restaurant usage rates by board type. These reports provide valuable data for management's strategic decisions.