POS Staff Management

POS Staff Management

POS staff management enables effective management of all employees involved in restaurant operations through the system. Waiter tracking, shift planning and role-based authorisation form the core components of this module.

Staff Registration

When creating a staff record, the first name, surname, phone number, e-mail, start date and position are entered. A unique PIN code or card number is assigned to each staff member. This identifier is used for logging into the system, opening checks and taking payments. A staff photo can also be added to the profile and displayed on the POS screen.

Waiter Tracking

Waiter tracking shows in real time how many tables each waiter is actively serving, the number of open checks and the total revenue. A summary table of all waiters' status is displayed on the manager screen. This information helps in deciding which waiter to assign new guests to and ensures workload balancing.

Shift Planning

On the shift planning screen, the weekly work schedule for staff is created. Start and end times are set for each day. The system checks legal working hour limits and issues a warning in case of an overrun. Staff can view their own shift schedule via the mobile app. Shift change requests are submitted through the system and implemented with manager approval.

Role Definitions

Role definitions determine the permissions of staff members on the system:

• Waiter role: Has permissions to open checks, add orders and take payments.
• Head waiter role: Additionally can apply discounts and perform table transfers.
• Manager role: Has access to all operations and can carry out critical operations such as cancellations and refunds.

The menu categories accessible, maximum discount rate and transaction limits are set separately for each role.

Performance Monitoring

Performance monitoring includes metrics measuring staff efficiency. Indicators such as daily and monthly revenue per waiter, average check amount, table turnover rate, total tips and customer satisfaction score are reported. The highest-performing staff are listed for recognition.

Absence and leave tracking is also managed through the system. Records of annual leave, sick leave and personal leave types are maintained and remaining leave entitlements are calculated.