Ilısu VIP stands out in its region with its focus on comfort, a privileged service approach, and guest satisfaction at its core. Maintaining this high service standard while managing operations in a more controlled manner has always been a top priority for Ilısu VIP. In search of a strong yet simple infrastructure to meet this need, the hotel’s owner, Şerife Türkeş, decided to manage all operations through the Chexta platform.
Before Chexta, many operations at Ilısu VIP were handled manually or through fragmented systems. Reservation tracking, room statuses, housekeeping processes, and daily reporting were managed across different channels, which occasionally led to information gaps and operational slowdowns. Thanks to Chexta’s structure that brings all processes together in a single centralized system, this scattered setup was quickly eliminated, and operations became simpler and more transparent.
On the front office side, reservation and guest management gained significant speed. While check-in and check-out processes became more organized, the ability to access guest information from a single screen made the teams’ work much easier. This provided a major advantage in supporting Ilısu VIP’s personalized and attentive service philosophy. Teams interacting directly with guests were able to respond to needs more quickly and effectively.
In housekeeping operations, the real-time visibility provided by Chexta clarified workflows. With room statuses tracked instantly, cleaning schedules could be planned more accurately, and teams could clearly see what needed to be done and when. As a result, room readiness times were reduced and unnecessary waiting within operations was eliminated.
From a management perspective, Chexta became a powerful control and analysis tool for Ilısu VIP. End-of-day reports, occupancy rates, and overall operational data can now be accessed with just a few clicks, without manual effort. Şerife Türkeş states that this allows her to view the overall performance of the business more clearly and base decisions on concrete data—an approach that is especially valuable during peak periods to keep operations fully under control.
Chexta’s user-friendly and flexible structure integrated seamlessly into Ilısu VIP’s daily operations. Without the need for complex training processes, teams adopted the system quickly. Thanks to its mobile-compatible design, managers can monitor operations even when they are away from the hotel and intervene instantly when necessary.
Today, Ilısu VIP continues its journey with a more organized, controlled, and efficient operational structure by managing all processes through the Chexta platform. For Ilısu VIP, Chexta is not just a software solution—it is a reliable partner that simplifies operations, reduces workload, and brings clarity to management. This success story clearly demonstrates how the right technology can elevate a business’s operational strength.
