Ebrulu Konak is one of the distinctive boutique hotel brands that has established a unique position in hospitality with its original architecture, warm atmosphere, and guest-oriented approach. However, preserving a boutique spirit while strengthening operational power, simplifying processes, and building a professional management infrastructure is not always easy. Recognizing this need early on, Ebrulu Konak’s owner, Oğuzhan Şahinöz, decided to reinforce the entire operational structure with the Chexta platform.

Before transitioning to Chexta, many processes at Ebrulu Konak were handled manually, data was stored across different channels, and synchronization issues between teams—especially during peak periods—were common. Core operations such as reservation tracking, room status management, housekeeping planning, and reporting required significant time and effort. This often pulled management away from what mattered most: the guest experience. With Chexta, all of these processes were brought together under a single, centralized, and easy-to-understand system.

On the front desk side, reservation management and guest-related processes became significantly faster. Check-in and check-out workflows became smoother, while instant and complete access to guest information was ensured. This created a major advantage for Ebrulu Konak, particularly in delivering personalized service. Guest preferences, stay history, and special notes are now gathered on a single screen, contributing to a consistently higher service quality.

In housekeeping operations, the visibility provided by Chexta strengthened operational discipline. Since room statuses can be tracked in real time, cleaning schedules are planned more accurately and unnecessary waiting times are eliminated. As a result, workloads within the team are better balanced and rooms are prepared for sale more quickly. According to Oğuzhan Şahinöz, this system has become the key to managing a large operation smoothly with a relatively small team.

From a management and reporting perspective, Chexta completely transformed Ebrulu Konak’s decision-making process. End-of-day reports, occupancy rates, and revenue distributions are now accessible in just a few clicks instead of through time-consuming spreadsheets. Thanks to these insights, seasonal strategies can be defined more clearly, and pricing and capacity management are handled far more consciously. Oğuzhan Şahinöz especially emphasizes that Chexta’s data-driven perspective has a direct and positive impact on the hotel’s financial strength.

Today, Ebrulu Konak continues its journey by preserving its boutique identity while being supported by a strong digital infrastructure. For Ebrulu Konak, Chexta is not just software—it is a reliable solution partner that provides order, control, and sustainable growth. This success story is a strong example of how a boutique hotel, supported by the right technology, can simultaneously enhance both operational efficiency and guest satisfaction.